This week marks one month since the official launch of the A2LA Customer Care Department, and the last entry in our series profiling our attentive and dedicated Customer Care Representatives. Andy Randolph, the most recent of our four hires for the department, shared some information about himself
A2LA Contracted to Assess Louisiana Laboratories Under LELAP
May 5, 2020, Frederick, MD – In early 2020, A2LA was awarded a three-year contract with the Department of Environmental Quality of the State of Louisiana, making them one of a small group of providers authorized to assess laboratories under the Louisiana Environmental Laboratory Accreditation
A2LA 2019 Annual Report
At the end of 2019, A2LA had 3,735 accredited certificates in its system representing all 50 states and a variety of foreign countries. (Note: The organizations in foreign economies pursued accreditation from A2LA due mostly to their desire to meet U.S. regulatory requirements.)During 2019, A2LA
A2LA Customer Care Profiles: Frank Matthews
Welcome back to the A2LA Customer Care Department profile series, helping you get to know the clever and talented people who are hard at work making A2LA’s newest department the best it can be. Join us as we get to know the subject of this week’s profile: Frank Matthews.Frank has over ten years’
A2LA Customer Care Profiles: Clinterria Jones
The A2LA Customer Care Department has been hard at work over the last two weeks responding to customer inquiries, growing their knowledge of accreditation concepts, and collaborating with other departments to deliver the best customer experience in the industry. This week, as part of the department
We Support Accurate, Accessible COVID-19 Testing
Oneworld Accuracy, a Vancouver-based proficiency testing provider, recently contacted A2LA with a request to expand their scope of accreditation to cover their newly developed COVID-19 proficiency testing program under ISO/IEC 17043. Due to the severity of the ongoing coronavirus pandemic, A2LA and
A2LA Customer Care Profiles: Conor Morrissey
Earlier this month, A2LA announced the official launch of our Customer Care Department, a full-time team dedicated to supporting A2LA accreditation officers as they serve our valued customers. Over the course of the next several weeks, A2LA will be profiling each of our new customer care
A2LA Launches New Customer Care Department
A2LA has always been committed to exemplary customer care, providing reliable and attentive support through everything from the most routine to the most exceptional circumstances. Over the course of the last several months, A2LA has been developing and implementing a new four-person Customer Care