Lodging an Official Complaint with A2LA All ISO standards that A2LA accredits conformity assessment bodies (CABs) to require accredited entities to have a defined complaint management process and to address complaints in a timely manner. Under ISO/IEC 17011 requirements (the requirements with which A2LA complies), A2LA has limited ability to intervene in the accredited entity’s complaint management process, unless a formal complaint made directly to the accredited entity is ignored and/or not adequately addressed. If you are seeking resolution for an issue with an accredited entity, your first action for resolution is to contact the subject accredited entity for consideration prior to reporting the issue to A2LA. To verify that this consideration has been provided, A2LA may request objective evidence of complaints made to the subject accredited entity prior to launching any investigations. Once the complaint information is received, it will be entered into our action request system, and you will be contacted via email. An investigation into the matter will ensue and, where applicable, any corrective measures will be taken. Once the matter is resolved, you will again be notified via email. All complaint information, including identification of the complainant, is held in strict confidence. By clicking here, you confirm that you have contacted the subject A2LA accredited entity and have not received a response, the response provided does not adequately address your concern/complaint, or your complaint does not pertain to an A2LA accredited CAB but A2LA itself. Once the complaint information is received it will be entered into our action request system and you will be notified via email.An investigation into the matter will ensue and, where applicable, any corrective measures will be made.Once the matter is resolved you will again be notified via email.All complaint information, including identification of the complainant is held in strict confidence. Anonymous Title:Please select... Mr. Mrs. Ms. Dr. First Name: Last Name: Your Organization Name: Email: Phone: Your Certificate #: Complaint Against: Organization name Complaint Against: Certificate # Complaint Against: Address The Concern is Against:Please select... A2LA Customer A2LA Hold Confidential:Please select... Yes No Complaint Description: Please submit as much information as possible about the problem/incident. The details you provide will allow us to investigate and resolve your concerns. Where possible, please describe the exact nature of your concern, include names of individuals involved, and dates of the associated incident. reCAPTCHA helps prevent automated form spam. The submit button will be disabled until you complete the CAPTCHA. Contact Information
