American Association for Laboratory Accreditation

Lodging a Complaint


In order for us to investigate and assist in resolving your concerns, we ask that you submit as much information as possible about the problem/incident about which you are complaining. Whenever possible, please describe in writing the exact nature of your concern and include names of individuals involved and dates of events. Attach copies of any relevant documentation to support your claims.


There are 3 convenient ways to submit your written complaint to A2LA.

(1) Send an email directly to our Quality Manager, .

(2) Fill out the online A2LA Action Request Form.

(3) Speak directly to an A2LA staff member by calling 301 644 3248.

 

Disputes with A2LA Accredited Organizations


If the issue relates to a dispute with an A2LA-accredited organization, we recommend that, as a first step, you register your complaint directly with the organization in question. In accordance with ISO management system requirements, all accredited organizations must have a complaint-handling procedure which they must follow in addressing your complaint. If your concerns are not satisfactorily resolved by communicating directly with the organization in question, we encourage you to contact A2LA by any of the mechanisms described above.


Verbal Complaints


If you wish to submit a verbal complaint, you may call any of our staff members (staff directory) and register your complaint. A2LA will request that any serious, verbal complaints be followed up in writing in order for us to ensure that the details of your complaint are captured accurately.